Terms of Use

Acceptance of terms

The website services defined below, provided by 雲發互動科技有限公司 (8 Interactive, the "Company") on the ORRA website (the "Website"), are subject to these Terms of Use ("TOU"). The Company may update these TOU at any time without notice. The latest version is available through the Terms of Use link on the Website.

Description of website services

The Website provides access to resources that may include upload and download areas, communication forums and limited ORRA services (collectively, "Website Services"). These TOU apply to all updates, enhancements, new features and added web properties. These TOU do not govern use of the ORRA cloud service platform or features, which is governed by your subscription agreement. As a limited exception, if you do not have an ORRA subscription, these TOU govern the limited Website Services available without one.

Privacy and personal information

For disclosures concerning the collection and use of your information, see the Privacy Policy.

Software available on the Website

Software available for download is copyrighted by the Company and/or its suppliers. Its use is governed by the license agreement accompanying or included with it. You are not authorized to install software before accepting that agreement. Downloads are provided solely for your use under the license; reproduction or redistribution contrary to the license is expressly prohibited.

Materials published on the Website

All materials provided with the Website Services, including software, help topics, white papers, data sheets, videos and FAQs ("Materials"), are copyrighted by the Company and/or its suppliers. If a license is supplied with Materials, that license governs; otherwise these TOU apply. All rights not expressly granted are reserved. You may not:

Remove, modify or alter copyright notices;
Distribute Materials to third parties, including posting them on a networked computer for access by other computers or publicly broadcasting them in any media;
Modify Materials.

Materials do not include the design or layout of this Website or any other Company-owned, operated, licensed or controlled website. Website elements are protected by trade dress, trademark, unfair competition and other laws and may not be copied or imitated in whole or part. Logos, graphics, sounds and images may not be copied or retransmitted without the Company's express permission.

The Company may hold patents, patent applications, trademarks, copyrights or other intellectual property relating to the Materials. Supplying Materials does not grant a license to those rights unless expressly provided in writing.

Some Materials are licensed by third parties. The Company grants no additional express or implied rights to them.

The Company does not claim ownership of materials you provide, including feedback and suggestions, or post, upload, input or submit to Website Services for the public or public/private communities ("Submissions"). By submitting them, you grant the Company, its affiliates and necessary sublicensees a free license for operation of their internet businesses, including all Company services, to copy, distribute, transmit, publicly display and perform, reproduce, edit, translate and reformat Submissions; publish your name in connection with them; and sublicense these rights to Website Service providers.

Subscriptions, review period and refunds

Business and consumer customers. For subscriptions or use for commercial, business, organizational or professional purposes, whether or not the buyer has a business registration (B2B), the relationship is governed by Taiwan's Civil Code and these terms, and the Consumer Protection Act does not apply. If subscriptions are offered to individuals for personal or household non-business consumption (B2C), applicable consumer protection rules apply.
Review and disclosures. The Company provides a reasonable period to review terms during registration or checkout. Auto-renewal, trial-to-paid conversion, price changes, refunds, suspension, termination and data export matters affecting users' rights are disclosed in the interface, checkout and these terms.
Seven-day withdrawal period and exception. The Service constitutes digital content not supplied on a tangible medium or online services completed upon provision under Article 2(5) of Taiwan's rules on reasonable exceptions to the right to rescind distance transactions. Where an individual consumer explicitly agrees during purchase or subscription to immediate provision and exclusion of the seven-day withdrawal right, the seven-day period under Article 19 of the Consumer Protection Act does not apply after subscription, and cancellation with a refund cannot be requested. If checkout did not obtain that explicit consent, the consumer may notify the Company in writing or by email within seven days after receiving the Service to request rescission and a refund under Article 19.

Disclaimer

The Company and its suppliers make no representations about the suitability of information in Materials and related graphics published for any purpose with the Website Services. All are supplied "as is" without warranties of any kind. All express, implied and statutory warranties and conditions, including merchantability, fitness for a particular purpose, title and non-infringement, are disclaimed. Materials may contain technical inaccuracies or typographical errors. Information is periodically changed, and the Company and/or suppliers may improve or change services or Materials at any time.

Operational, technical and software updates to integrated third-party APIs, such as Facebook Messenger, LINE@ and LINE Official Accounts, follow those providers' official announcements. The Company is not responsible for business losses or lost data caused by third parties, including special, indirect or consequential damages, technical or system issues, API changes, application permission issues, global outages or loss of use, data or profits, whether arising in contract, negligence or other tort and whether from use, operation, provision or inability to provide services or Materials. Facebook disclaimer scenarios; LINE disclaimer scenarios.

AI-generated content and data responsibility

AI features, such as AI Workforce, generate Output from original data and instructions supplied or uploaded by users or enterprise customers (Input). Users must ensure Input is authentic, accurate, complete and lawfully authorized. Users bear the responsibility and risks for inaccurate or erroneous AI results or harm to third parties arising from incorrect, outdated, incomplete, false or unauthorized Input.

Limitation of liability and exceptions

Except as required by mandatory law, or where caused by the Company's intent, gross negligence or attributable material defects in system design, the Company is not liable for indirect, consequential, punitive or incidental damages arising from use of, reliance on or inability to use the Service, including AI-generated content. This includes lost profits, business interruption and lost data.

Liability cap

To the fullest extent permitted by law, if the Company is legally liable, its total cumulative liability to a user is limited to the service fees actually paid by that user for the disputed service during the twelve months before the incident.

Unsolicited ideas

The Company and its employees do not accept or consider unsolicited ideas, including advertising campaigns, promotions, products, technologies, processes, materials, marketing plans or names. Do not send unsolicited artwork, samples, demonstrations or ideas. This policy avoids misunderstandings or disputes if Company products or strategies resemble submitted ideas. If you nevertheless send ideas or materials, the Company does not guarantee confidential or proprietary treatment.

Data Processing Addendum (DPA)

When an enterprise customer uploads or transmits personal data to the Service, the customer is the entrusting entity and the Company the processor under Article 4 of Taiwan's Personal Data Protection Act. We process data only as necessary to provide the Service and within customer instructions.

The parties agree to the following processing and supervision rules:

Scope and purpose: Personal data is processed only to provide the Service, including API integration and AI computation, never for other purposes or AI model training.
Security: Standard encrypted transmission such as HTTPS/SSL, access controls and other information security safeguards are used.
Sub-processing: Customers agree that necessary computation may be entrusted to third-party technology providers such as US-based Anthropic, PBC. The Company appropriately supervises sub-processors.
Incident notification: For personal data leaks or security incidents, the Company will notify customers in a timely manner as required by law and mitigate harm.

Acceptance of these TOU constitutes agreement to this DPA without a separate paper agreement. Customers requiring a separate DPA for internal compliance may contact support.

Accounts, passwords and security

If a Website Service requires an account, you must supply complete, accurate and current registration information and choose a username and password. You are fully responsible for the confidentiality of your password and other non-public account information, and all account activity. Immediately notify the Company of unauthorized use or other security breaches. The Company is not liable for losses caused by others using your credentials or account, whether or not you knew about that use. You may be liable for losses suffered by the Company or others from such use. Never use another person's account without their permission.

No unlawful or prohibited use

You may not use Website Services for unlawful purposes or purposes prohibited by these TOU, or in ways that damage, disable, overload or impair ORRA servers or connected networks or interfere with others' use. You may not attempt unauthorized access to services, accounts, computer systems or networks through hacking, password mining or other means, or obtain or attempt to obtain information or materials through means not intentionally provided by the Services.

Communication services

Website Services may include messaging or communication facilities for communicating and sharing materials or solutions ("Communication Services"). Use them only to post, send and receive relevant messages and materials. Sharing materials or solutions grants all users rights to use, modify and repost them, and allows the Company to make them available in its chosen manner and location. You may not:

Conduct surveys or contests (except those run on this Website by the Company, partners or customers), multilevel marketing, spam, chain letters or repetitive or unsolicited commercial or other messages;
Defame, abuse, harass, stalk, threaten or violate legal rights, including privacy and likeness rights;
Publish, post, upload, distribute or disseminate inappropriate, obscene, defamatory, indecent, offensive or unlawful topics, names, materials or information;
Upload or supply images, photographs, software or other materials protected by intellectual property, privacy or likeness rights unless you own or control the rights or have all necessary permissions;
Use information or Materials, including images, in ways that infringe copyright, trademarks, patents, trade secrets or other proprietary rights; or upload viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files or similar programs that harm computers or property;
Advertise, buy or sell commercially unless expressly permitted; download files you know or should know cannot lawfully be reproduced, displayed, performed or distributed in that way; or falsify or delete rights-management information, author attributions, legal notices, proprietary labels or source information;
Restrict other users' enjoyment or violate applicable codes or policies;
Harvest information about others, including email addresses;
Violate laws or regulations or create false identities to mislead others;
Use, download, copy or provide to any person or entity, with or without payment, user directories or other user or usage information, in whole or part.

The Company has no obligation to monitor Communication Services but may review and remove materials at its discretion. It may terminate access at any time for any reason without notice.

The Company may disclose or edit information to comply with laws, regulations, legal processes or government requests, or decline to post or remove information, in whole or part, at its discretion. Take care when disclosing identifying information about yourself or children. The Company does not control or endorse communications content, messages or information and disclaims responsibility for Communication Services or results of your participation. Managers and hosts are not authorized Company spokespersons and their views do not necessarily represent the Company.

Uploaded materials may be subject to posted use, reproduction or dissemination restrictions. Downloaders are responsible for compliance.

Network service responsibilities

ORRA's responsibility is to ensure outbound messages reach Facebook and LINE endpoints, and messages issued by Facebook and LINE are received and delivered to the ORRA platform. This completes ORRA's transmission task. The Company is not responsible for business losses or data loss caused by third parties when Facebook or LINE encounters errors after receipt or fails to send messages.

Technical support scope

ORRA online support provides behavioral and technical checks and conversation/activity log inquiries reported by users. Selecting all third-party permissions in the "Log in with Facebook" window when connecting Messenger authorizes ORRA's technical team to use those permissions for API testing on the customer's behalf.

Facebook Messenger: If testing identifies a disclaimer scenario, the team may submit a bug report through Facebook Developer tools. The Company relays official responses to users; if Facebook does not respond, it has no further responsibility. Facebook support forum.
LINE@ / LINE Official Accounts: In such scenarios, the team inquires through the Company's contact with LINE's official technical partner and relays any official response. If LINE does not respond, the Company has no further responsibility. LINE online support form.

Feedback

Providing feedback grants the Company an irrevocable, perpetual, sublicensable, royalty-free right to use, share and commercialize it in any way for any purpose. You also grant third parties free patent rights in feedback needed for their products, technologies or services to use or combine with any part of Company products or services. Do not provide feedback subject to licenses or obligations requiring the Company to grant or convey rights, disclose information or make payments to third parties. These rights survive termination, rescission, invalidity or expiry of these terms.

No compensation is payable for use of Submissions under these terms. The Company need not publish or use any Submission and may remove it at its discretion at any time.

By posting a Submission, you represent and warrant that you own or control all rights, including all rights needed to provide, post, upload, input or submit it.

For Submissions containing images, photographs, pictures or other graphical information ("Images"), you also warrant that (a) you own copyright or have the owner's permission to use them and their content for the stated manner and purpose and as allowed by these TOU and the Services; (b) you have the rights to grant the licenses and sublicenses described here; and (c) every depicted person, if any, has consented to use, including distribution, public display and reproduction, under these TOU. By posting Images, you grant (a) all members of a private community, for Images supplied to that community, and/or (b) the general public, for Images available outside private communities, a non-exclusive, worldwide, royalty-free license to copy, distribute, transmit, publicly display and perform, reproduce, edit, translate and reformat the Images without attachments as allowed by the Website Services' TOU, and sublicense those rights to any service provider. These Image licenses terminate upon complete removal from the Services, without affecting licenses granted before removal. No compensation is payable for use of Images.

Third-party links

Website Services may link to external third-party websites beyond the Company's control. The Company has not reviewed their validity, legality, copyright compliance or decency and is not responsible for their content. Links are provided for convenience and are not endorsements or representations or warranties concerning third-party websites, services or products. Your third-party purchases and data exchanges are solely between you and that provider and may be subject to their terms and privacy policies. The Company may disable links posted by you or others.

Intellectual property

The Company or its suppliers retain all rights, title and interest in the Website and Website Services, including copyrights, patents, trade secrets, trademarks and other intellectual property. All rights not expressly granted are reserved to the Company. These TOU grant or imply no rights to Company or supplier trademarks, trade names or logos.

All rights not expressly granted are reserved.

Contact and copyright claims

Send privacy inquiries to support@no8.io or call +886-2-7730-1679.

Notices and procedures for copyright claims

Under 17 United States Code §512(c)(2), copyright claim notices must be sent to the service provider's designated agent. Inquiries unrelated to that procedure will not receive a response.